MEMBERSHIP & ASSOCIATIONS
NOW SERVICING
Shopping Centers, Retail Markets, Warehouses & Distribution Centers, High-Rise Buildings, Hotels, City and Government Facilities, Banks & Financial Institutions, Media Mass Facilities, Schools and Educational Facilities, Hospitals, Freight Forwarders, Truck Stops, Executive Suites, Homeowners Associations (HOA’s), Apartments, Firewatch, Construction Sites, and much more.
LONG & SHORT-TERM CONTRACTS ARE WELCOME
OUR ADVANTAGES
24/7 COMMUNICATION CENTER
Security Defense, Inc. has established a hybrid 24-hour contact center to enhance support for customers and employees. This call center allows for flexible communication, improving overall satisfaction while promoting collaboration and increasing sales opportunities. Dispatch operators ensure jobs are secured by assigned security officers and fill in for absences due to emergencies or illnesses. The center also tracks attendance, compiles incident reports, and provides immediate access to emergency services when needed.
TECHNOLOGY
Our security officers use smartphones or tablets with streamlined reporting software to create and send electronic reports to customers via email or website access. These devices remind officers of their duties and expectations, enabling instant reports with time-stamped photos, audio, and notes. The system promotes active engagement by requiring officers to conduct constant foot patrols and scan GPS-tagged checkpoints, preventing any fabrication of their tours. This technology ensures accountability and enhances overall security effectiveness.
WORKFORCE SOLUTIONS
At Security Defense, Inc., we equip our officers with the tools needed for quality service, including the TrackTik workforce management system. This system enhances operations by streamlining incident reports and improving team communication, increasing efficiency and transparency. TrackTik also simplifies shift management for security officers and automates guard tour reports, enabling faster service. By recognizing officers' skills, TrackTik helps attract and retain top security talent, ultimately adding value for our customers.
WHY HIRE US
20+ YEARS OF EXPERIENCE
Over two decades of experience working in the security guard industry and has managed the security needs of many Fortune 500 companies and government agencies. Without a doubt, Mrs. Juarez also has the skills to manage your security needs. Mrs. Juarez is knowledgeable in strategizing and implementing various security frameworks that work best for her clients. She is experienced and confident in the services that she offers and delivers to clients.
KEY PERSONNEL
Security Defense, Inc. is a small business organization that is SBE-certified. Therefore, we do not require a large number of key personnel. However, the company stakeholders actively participate full-time in the organization’s operations. Key personnel include Mrs. Maria Juarez, Director & CEO; Mr. Dan Lee, Human Resources manager; Mr. Rick Diaz, Training Instructor; Mr. Ron Rickey, Field Supervisor; and our 24-hour full-time dispatchers.
